Seller Agreement

Q: When do I get paid for my sales on EscrowWays?

When the buyer clicks Confirm receipt on their order, or automatically after the 24-hour dispute window passes without a dispute being opened. Funds appear in your EscrowWays wallet immediately.

Last updated May 16, 2026

Seller Agreement

Quick summary

EscrowWays gives you a marketplace to sell digital products and services to Pakistani buyers with the safety of escrow protection. In return, you agree to a few key responsibilities — verify your identity, list honestly, deliver on time, treat buyers fairly, and pay a 2% commission on successful sales. This page explains your rights and obligations as a seller on Pakistan's escrow-protected digital marketplace.

Who can sell on EscrowWays

To open a seller account on EscrowWays, you must:

Be at least 18 years old
Be a Pakistani resident or hold valid Pakistani identification (CNIC, NICOP, or POC)
Provide accurate personal details (name, email, phone, address)
Complete full CNIC verification before listing any products
Have a valid bank account or mobile wallet (JazzCash, EasyPaisa, SadaPay) in your own name for receiving payouts
Have the legal right to sell the products or services you list
Agree to this Seller Agreement, our Acceptable Use Policy, our Buyer Agreement, our KYC and AML Policy, and our Terms of Service

Business sellers

If you're selling as a registered business, you also need:

Business registration certificate
National Tax Number (NTN) from FBR
Authorized representative's CNIC and identification
Letter of authorization on company letterhead
Disclosure of beneficial owners (for companies with multiple owners)

Business accounts unlock features designed for higher transaction volumes, including bulk listings, dedicated support, and custom payout schedules.

How selling on EscrowWays works

The selling process is designed to make payments safe for buyers while protecting your time and earnings:

Verify your identity — complete CNIC verification before listing
Create listings — describe your products honestly with photos, accurate prices, and clear delivery times
Buyer places an order — their payment is held in escrow by EscrowWays
You receive notification — accept the order within the acceptance window (usually 60 minutes for instant goods)
Deliver — provide the product or service within your committed delivery time
Buyer confirms or auto-release — once the buyer confirms receipt or the 24-hour dispute window passes, the payment is released to you
Receive your earnings — money lands in your EscrowWays wallet, minus our 2% commission
Withdraw — transfer your wallet balance to your bank or mobile wallet (1 to 3 business days)

What you can sell

You can sell any digital product or service that you legitimately own or have the right to sell. Examples include:

Software license keys you purchased and never activated
Digital gift cards from real brands (Steam, Amazon, Google Play, iTunes, and similar)
Online course access and learning materials you created or have resale rights to
Design templates, fonts, graphics, icons, and digital assets
E-books and digital publications you wrote or have rights to distribute
Web hosting and domain reseller services
Cloud service credits and API access
Custom services — graphic design, writing, translation, programming, virtual assistance
Game items, in-game currency, or accounts where the game's terms allow trading
Mobile app subscriptions and premium service codes where the provider permits resale
Streaming and subscription accounts (with proof of ownership — see below)

Streaming and subscription accounts — proof of ownership required

Selling Netflix, Spotify, ChatGPT Plus, Canva Pro, or similar service accounts is allowed only with full proof of ownership:

Original purchase receipt or invoice
Account registered in your CNIC name
Never previously sold or shared with someone else
Disclosure of risk to the buyer (service provider may suspend transferred accounts)

Listings without proof of ownership for these categories are rejected. If a service provider later suspends an account you sold, you're responsible for refunding the buyer.

What you cannot sell

See our Acceptable Use Policy for the full list of prohibited items. Quick summary of what gets you instantly banned:

Stolen, hacked, or phished accounts
Cracked software or pirated content
Adult content of any kind
Weapons, drugs, or anything illegal under Pakistani law
Counterfeit goods or fake gift cards
Phishing kits, malware, or hacking services
Personal information or leaked databases
Government documents or fake IDs

Commission and fees

Platform commission

EscrowWays charges a flat 2% commission on the gross value of every completed transaction. This is automatically deducted when funds are released to you.

Example: A buyer pays PKR 1,000 for your product.

Buyer pays: PKR 1,000
EscrowWays commission (2%): PKR 20
You receive in your wallet: PKR 980

What we DON'T charge

No listing fees — list as many products as you want for free
No monthly subscription fees
No featured listing fees (we may add optional premium placement later, with clear opt-in pricing)
No commission on cancelled or refunded orders
No commission on auto-expired orders

Withdrawal fees

Withdrawals up to PKR 50,000 per month: free
Withdrawals above PKR 50,000 in a month: small processing fee (rate disclosed on the withdrawal page)
Your bank or mobile wallet may charge their own transfer fees, which we don't control

Currency

All transactions are processed in Pakistani Rupees (PKR). If you'd like to set prices in another currency for international buyers, the equivalent PKR amount is calculated at the current exchange rate at the time of purchase.

Delivery commitments

Each listing requires you to commit to a delivery timeframe. Buyers see this before they purchase, and you're expected to meet it.

Typical delivery times by product type

Instant digital goods (codes, gift cards, license keys): 30 to 60 minutes is typical
Email-activated products (account access): 1 to 24 hours is typical
Custom services (design, writing, programming): 1 to 14 days depending on scope
Subscription transfers: 2 to 24 hours typical

Set realistic times you can actually meet. Over-promising and under-delivering damages your reputation and triggers disputes.

Accepting orders

When a buyer places an order, you have an acceptance window (usually 60 minutes for instant goods, longer for custom services). If you don't accept within this window:

The order auto-expires
The buyer gets a full automatic refund
No penalty for occasional missed acceptances, but repeated patterns affect your account standing

Marking orders as delivered

Once you've actually delivered the product or service:

Go to the order page
Click "Mark as delivered"
Include the delivery method (code pasted in secure field, file uploaded, message with link, etc.)
The buyer is notified and has 24 hours to verify and confirm

Don't mark an order delivered before you've actually delivered. False delivery confirmations are a serious violation and result in account suspension.

Getting paid

When you get paid

Funds are released to your EscrowWays wallet when one of these happens:

The buyer clicks "Confirm receipt" on their order page (immediate)
The 24-hour dispute window passes without the buyer opening a dispute (automatic)
A dispute is resolved in your favor (immediate after admin decision)

Wallet balance types

Available balance: money you can withdraw immediately
Pending balance: earnings from active orders not yet released (held in escrow on buyer's side)

Withdrawal methods

JazzCash, EasyPaisa, SadaPay: usually within 24 hours
Bank transfer (IBFT): 1 to 3 business days
Bank transfer to non-Pakistani accounts: 3 to 7 business days, additional verification may apply

Minimum withdrawal

The minimum withdrawal amount is PKR 500. You can keep your balance in the wallet indefinitely.

Withdrawal verification

For your first withdrawal and any withdrawal above PKR 50,000, we may require additional verification:

Confirmation that the withdrawal destination matches your verified name
Source of funds documentation for large or unusual amounts
A short delay (up to 72 hours) while we verify

Subsequent withdrawals to the same verified destination are typically processed without additional checks.

Your responsibilities as a seller

When you sell on EscrowWays, you commit to:

Be honest in your listings

Describe products accurately — quantity, condition, restrictions, expiry dates, region locks
Use your own photos or photos you have rights to use
Don't copy descriptions from other sellers
Set realistic prices and delivery times
Disclose all material information upfront (e.g., "code works in Pakistan region only")
Update your listing immediately if anything changes

Deliver what you promised

Deliver within the timeframe stated on the listing
Deliver exactly what was advertised — same product, same condition, same quantity
Test codes and credentials before sending them
Provide customer support if the buyer has trouble using the product
Don't deliver the same digital code or activation key to multiple buyers

Communicate respectfully

Reply to buyer messages within 24 hours during business days
No harassment, threats, bullying, or discrimination
Don't share buyers' personal information
Keep all communication on the EscrowWays platform — not WhatsApp, not personal email
Be professional even when buyers are difficult

Don't bypass the platform

Don't ask buyers to pay outside EscrowWays — that defeats escrow protection and avoids commission
Don't ask for buyer contact details to "continue the conversation elsewhere"
Don't offer discounts contingent on off-platform payment
Don't refuse to deliver after payment unless there's a legitimate dispute reason

Comply with intellectual property rights

Only sell items you legitimately own or have the right to sell
Don't use major brand logos in ways that suggest official partnership
Don't sell copyrighted content unless you own the copyright or have resale rights
Respond to legitimate copyright takedown requests within 48 hours

Use your account responsibly

One seller account per person — no multiple accounts to bypass restrictions or manipulate ratings
Don't share your account login with anyone
Don't transfer your account to another person
Don't use bots or automated tools to interact with the platform

Ratings and reviews

After every completed transaction, buyers can rate you and leave a written review. Reviews are public and affect your reputation on the platform.

Building a strong reputation

Deliver on time, every time
Communicate quickly and professionally
Resolve issues directly with buyers before they escalate to disputes
Set accurate expectations in your listings
Provide post-delivery support when needed

What's not allowed

Asking friends or fake accounts to leave positive reviews
Paying for reviews
Threatening or pressuring buyers to leave 5-star ratings
Retaliating against buyers who leave honest negative reviews
Manipulating the review system in any way

We monitor for review fraud and remove fake reviews. Sellers caught manipulating reviews face account suspension or ban.

Responding to reviews

You can respond publicly to any review on your profile. Keep responses professional even for negative reviews — your response is visible to future buyers and shapes their perception. Defensive or aggressive responses hurt you more than the original negative review.

Disputes — when buyers claim something went wrong

Buyers can open a dispute within 24 hours of delivery if they believe something was wrong with their order.

What happens when a dispute is opened

You're notified immediately by email and in-platform
The disputed funds are held (not yet released to your wallet)
You have 24 hours to respond with your side and any evidence
Our admin team reviews both sides within the next 24 hours
A decision is made — full refund to buyer, partial refund, or release to you
If you win, the funds are released to your wallet within hours

How to handle a dispute

Don't panic or respond emotionally
Gather all evidence — listing screenshots, delivery proof, message history
Respond factually and professionally
If the buyer has a legitimate complaint, consider offering a partial refund proactively (faster resolution, less impact on your account)
If the buyer's claim is false, calmly explain why with evidence

Appealing a decision against you

If you disagree with a dispute decision, you can request a senior admin review within 48 hours by emailing support@escrowways.com. A different admin will look at the case fresh. Senior review decisions are final.

For full details on the dispute process, see our Refund and Dispute Policy.

Seller protection from chargeback fraud

If a buyer files an unauthorized chargeback through their bank after you've delivered legitimately, we protect you:

Your payout isn't reversed if our records show the delivery was valid
We absorb the chargeback cost when our evidence supports your case
Your seller rating and reputation are preserved
The buyer's account is suspended pending review
We contest the chargeback with the bank using our complete records

This is one of the strongest reasons to use EscrowWays rather than direct WhatsApp deals — you have institutional backup against fraud. See our Chargeback Policy for full details.

Account standing and penalties

Your seller account has a standing score based on your performance. Strong sellers get better placement in search results and access to advanced features.

What helps your standing

Fast delivery times (consistently meeting commitments)
High buyer ratings
Low dispute rate
Quick response time to buyer messages
Long-term account history without violations

What hurts your standing

Missed delivery deadlines
Frequent disputes opened against you (especially ones you lose)
Buyer complaints about misleading listings
Failure to respond to buyer messages
Violations of platform policies

Warnings and suspensions

Serious or repeated violations may result in:

Warning: email notification with specific issue and how to fix it
Listing removal: specific listings taken down for policy violations
Listing freeze: you can't create new listings until issues are resolved
Temporary suspension: 7 to 30 days of account suspension with pending orders frozen
Permanent ban: for severe or repeated violations, account closed permanently

For details on what triggers each level, see our Acceptable Use Policy.

Taxes

You're responsible for your own taxes on income earned through EscrowWays:

EscrowWays doesn't deduct income tax from your earnings
Earnings on the platform are taxable income under Pakistani law
You should report your earnings to FBR when filing taxes
We may issue you a year-end summary of your earnings on request
For business sellers, additional tax obligations may apply

Consult a tax professional for specific advice. EscrowWays does not provide tax advice.

Termination

If you want to close your seller account

Complete or cancel all active orders first
Withdraw any wallet balance
Submit account closure request from your settings page
Your listings are removed immediately
Your account data is retained for at least 5 years per legal requirements
You can re-open a closed account within 30 days; after that, it's permanent

If we close your seller account

We may close your seller account if you:

Repeatedly violate platform policies
Commit fraud or attempt to scam buyers
Sell prohibited items
Receive multiple confirmed complaints about misleading listings or non-delivery
Fail to respond to a dispute or admin inquiry
Are confirmed to be on a sanctions list or otherwise unable to legally conduct business
Provide false information during KYC

When we close an account:

You're notified by email with the reason
Pending orders are resolved fairly (refunds to buyers in fraud cases, releases to seller when delivery was completed legitimately)
Your remaining wallet balance is returned, minus any amounts owed from disputes
You may not create a new seller account

Updates to this agreement

We may update this Seller Agreement as our platform evolves or laws change. When we update:

Material changes are announced at least 14 days before taking effect
You'll receive an email notification
Continued selling on the platform after the change date means you accept the new version
If you disagree with the changes, you can close your seller account before they take effect

The date at the top of this page tells you when it was last updated.

How to contact us

Seller support: sellers@escrowways.com
Verification questions: verify@escrowways.com
Dispute help: support@escrowways.com
Withdrawal issues: support@escrowways.com
Report a problem: abuse@escrowways.com
Partnership or bulk seller inquiries: hello@escrowways.com

Frequently asked questions

How do I become a seller on EscrowWays?

Sign up for a regular account, then go to your profile and click "Become a Seller." Complete CNIC verification by uploading photos of your CNIC and a selfie. Verification typically takes 24 to 48 hours. Once approved, you can create listings.

How much commission does EscrowWays charge sellers?

A flat 2% commission on each completed transaction. There are no listing fees, monthly fees, or other charges. You only pay when you actually make a sale.

When do I get paid for my sales?

When the buyer clicks "Confirm receipt" on their order, or automatically after the 24-hour dispute window passes without a dispute being opened. Funds appear in your EscrowWays wallet immediately.

How long do withdrawals take?

JazzCash, EasyPaisa, and SadaPay withdrawals usually arrive within 24 hours. Bank transfers take 1 to 3 business days. International withdrawals may take 3 to 7 business days with additional verification.

What's the minimum withdrawal amount?

The minimum is PKR 500. There's no maximum, though large withdrawals (above PKR 50,000) may require additional verification per Pakistani banking regulations.

Can I sell Netflix or Spotify accounts on EscrowWays?

Only with proof of ownership — purchase receipt, account registered in your name, never previously sold. Even then, the streaming service may consider account transfer a violation of their terms. You're responsible for refunding buyers if the account gets suspended.

What happens if I miss a delivery deadline?

Missing one occasionally won't seriously hurt your account. Repeated missed deadlines hurt your standing score, reduce your visibility in search results, and may eventually lead to suspension. Set realistic delivery times you can meet consistently.

Can I cancel an order I accepted?

Yes, but only with a valid reason and within the first 30 minutes of accepting. Repeated cancellations after accepting hurt your standing. The buyer is automatically refunded.

What if a buyer files a false dispute against me?

Respond promptly with evidence (delivery proof, listing screenshots, message history). Our admin team reviews both sides fairly. Sellers with strong evidence and clean track records win most disputes. False disputes by buyers result in their account being suspended.

Can I have multiple seller accounts?

No. Each person is allowed one seller account, tied to their verified CNIC. Multiple accounts to manipulate ratings or bypass restrictions result in all accounts being banned.

What if my listing gets removed?

Check your email — we send an explanation when removing listings. Most removals are for policy violations (incomplete descriptions, prohibited items, misleading photos). Fix the issue and you can relist. Repeated violations affect your account standing.

Can I sell internationally on EscrowWays?

Yes. International buyers can browse and purchase from your listings. Payment methods for international buyers depend on what gateways we support for their country. Most sellers find their main market is Pakistani buyers.

Do I need to pay tax on my EscrowWays earnings?

Yes. Earnings on the platform are taxable income under Pakistani law. EscrowWays doesn't deduct tax automatically — you're responsible for reporting earnings to FBR. We can provide a year-end summary of your earnings on request.

What if I want to take a break from selling?

You can mark your account as "on vacation" from your settings. This pauses your listings without affecting your standing score or buyer ratings. You can resume anytime.

How do I improve my visibility in search results?

Maintain a high standing score by delivering on time, getting positive ratings, responding quickly to messages, and following platform policies. Quality listings with clear descriptions and accurate photos also rank better. We don't currently offer paid featured listings, though that may change in the future.

By selling on EscrowWays.com, you agree to this Seller Agreement.

Thank you for being part of Pakistan's escrow-protected marketplace. We work hard to make EscrowWays a great place to grow your digital business.